What was founded in 2001 as Infusionsoft by Scott and Eric Martineau with Clate Mask has since rebranded to Keap, sharing the name of its new software product that was launched in 2018. Infusionsoft is Keap’s legacy platform, which is a SaaS product and all-in-one sales and marketing platform with CRM and small business eCommerce features built in. Keap’s office headquarters is located in Chandler, Arizona.
Launched in 1997, 3dcart was founded by CEO Gonzalo Gil who spent years developing shopping cart customizations for a number of eCommerce merchants. Gonzalo decided to put the most-demanded features into a streamlined, all-in-one eCommerce platform designed to bring merchants everything they need to sell more online. 3dcart is constantly updating their platform to support the best and newest eCommerce features on the market. The company is located in Tamarac, FL.
According to Keap, Infusionsoft is designed for service-based businesses that have already been established. This means that their software is mainly tailored to one specific type of business; if you’re a larger business, or a new business that’s looking for a way to start selling online, then Infusionsoft isn’t designed for you. While it does provide a comprehensive suite of CRM and marketing automation tools as part of its software, it’s lacking in eCommerce functionality. You can do a lot with their marketing campaign tools, customer relationship software, and sales features, but you’re ultimately going to be limited when it comes to building and managing an eCommerce storefront and shopping cart. Infusionsoft supports up to 3 variations per product and has built-in templates that support only 50 products. If you want your own custom URL, you’ll have to buy and register that yourself; the only thing Infusionsoft will provide to you for free is an Infusionsoft sub-domain with random letters and numbers rather than your store name. The best way to take advantage of what Infusionsoft has to offer is by integrating it into an existing website that you’ve already designed and established an online presence with.
With 3dcart, you don’t have to worry about limited eCommerce functionality; you can add an unlimited number of product options and products on your uniquely designed online store. 3dcart is built to support any size store, whether you’re one person starting a business for the first time or you’re a huge enterprise-level company with thousands of employees and products. You even get a free custom domain with your online store, ensuring that your branding stays consistent across your entire online presence without the need for third-party assistance.
While Keap offers three plans for their software products, only their most expensive one called “Infusionsoft by Keap” supports selling products online. But even though you’re paying $149 every month for that plan, you don’t get full eCommerce functionality out of the box. In order to sell products, services or subscriptions, gain access to your own storefront and shopping cart, and build order forms, you’ll need to pay an extra $399 every month. If you want to manage your sales pipeline, including automated emails and reporting, then that adds another $299 every month. If you want to add users to your account, that’s another $29 monthly charge. Even adding more than 500 contacts adds an extra charge, which can go up to $280 monthly. With 3dcart, there’s no hidden fees; you can start with as little as $19/month and get everything you need to sell online successfully.
If you’re interested in or already are selling on multiple channels, both online and physical, then Infusionsoft doesn’t have the tools to support that. There’s no built-in point of sale feature, as well as no integration with Facebook Shops, eBay, or Amazon. To integrate with these platforms, you’ll need to use a third-party application. With 3dcart, multi-channel support is included in plans as low as $29/month without making you seek out an external integration.
“Infusionsoft seemed promising when I first saw how extensive their suite of CRM, marketing, and sales features was. But my biggest mistake was thinking that I could use their platform for my entire online store. My storefront was limited and couldn’t look the way I wanted it to, and my site URL didn’t say my store name at all. I wish I had only used Infusionsoft’s services for everything but eCommerce from the beginning, because I now integrate its basic CRM and sales features with my 3dcart store that has all the freedom I need at a much more affordable price.”
– Former Infusionsoft Merchant
If you’re using software that needs to support your entire online store, then you should have all the essential eCommerce features built-in. With Infusionsoft, you’re going to be missing out on a lot of vital tools for both running your store and marketing your store, including features like SEO tools, A/B testing, product reviews, saved shopping carts, gift certificates & store credit, shipping labels and more. Some features are only available via a third-party app, including inventory management, wishlists and loyalty programs. On 3dcart, all of these features (and more) are built-in and ready to use out-of-the-box.
How do free Infusionsoft themes stack up against free 3dcart themes?
Infusionsoft is severely lacking in free themes that you can enable and customize for your online storefront, only giving merchants a choice of 2 general layouts and a handful of themes. Even with their small theme selection, each theme looks almost exactly the same aside from small aesthetic changes in font and color. Their themes come off as generally outdated and clunky, with limited options to change things up; all you can do is edit CSS and HTML, change labels to customize specific text, and add your logo and banner images to specific areas. Unless you want your storefront to look like every other Infusionsoft storefront, you’ll need to seek out a third-party design solution or simply host your storefront on another platform.
With more than 40 free themes to choose from, 3dcart gives merchants a wide variety of options when it comes to designing their full-featured online store. Each theme is built to be responsive and fully functional for any eCommerce store, professionally designed so your business can stand out in a unique way that works for you. Customization isn’t limited to basic design changes with these themes either, since all core themes can be edited using the Core Theme Editor and Drag ‘n Drop HTML builder. If you want more extensive customization, you can also edit the CSS and HTML of your site to get an even more customized design.
Jam-packed with tons of built-in eCommerce tools and payment gateways, 3dcart comes with everything your online store needs to sell online. 3dcart integrates with over 160 payment gateways, including bitcoin, so you can offer your customers any method that works for you both, regardless of country or industry risk-level.
With Infusionsoft, you’re lacking in both built-in features and payment gateways, relying heavily on third-party apps to carry the weight of integration. Infusionsoft only supports PayPal and their proprietary Infusionsoft Payments out-of-the-box, alongside integration available with 7 other gateways like Authorize.net.
3dcart offers merchants unlimited access to an expert customer service and technical support team that’s ready to help 24 hours a day, 7 days a week, 365 days a year (including holidays). With support available via chat, phone, email, and support ticket, in addition to a comprehensive knowledge base, you’ll be able to find an answer to any question you have.
Keap offers 3 forms of support to Infusionsoft merchants: chat, phone and community forums. While their chat support is available 24/7, phone support is only open during office hours. Unfortunately, some users report that they find better help via phone support, so you may be stuck waiting until their offices open for a clear answer to your issue.